We strictly use positive, force-free methods only. Owners must abide by these methods in and out of class. The use of choke chains, other punishment/pain-based equipment and harsh handling is prohibited. This is in accordance with the IMDT (Institute of Modern Dog Trainers) code of conduct. https://www.imdt.uk.com/code-of-ethics
Please note that a minimum number of 4 attendees are required to run puppy and junior classes. We reserve the right to withdraw your dog from our training if we feel they are unsuitable.
The Richmond Dog Trainer welcome children to attend puppy classes and 1-2-1 sessions. However, under 16s must be accompanied by an adult.
Dogs should remain on leads at all times, unless instructed by the trainer.
In order to see progress, owners must be persistent in training and commit to the training plan. Every dog learns at a different pace and owners must be patient. To see maximum results, owners should follow training advice.
All dogs should be wormed, de-fleaed and up to date with their vaccinations.
Payment is to be made prior to services.
We reserve the right to change or cancel a service where a full refund will be given or the service will be rescheduled.
48 hours' notice is required to cancel or reschedule a service. Any cancellations made after this period will be charged the full amount.
Please note: For overnight stays, one week's notice is required to receive a full refund.
Cancelling puppy classes:
One week's notice is required before the start of the course to receive a refund.
Once the course has started, no refund will be given.
Owners must be honest when giving information on an animal’s health, behaviour and history.
If an animal falls ill under our care and we can’t get hold of you, we reserve the right to make decisions that we feel are best for the health of your animal. The owner will be responsible for paying any vet bills.
Whilst we will make every effort to keep you and your pet safe, we cannot be held liable for any injury, damage, loss or death of person, animal or property.
By booking a service with The Richmond Dog Trainer, you agree with these terms and conditions.